Operations Manager | TouchPoint

Key Accountabilities

Deliverables

Account Management Support

Implement and manage account support activities and ensure an effective operations management service delivery.

Operational and Risk Management

Implement and manage operational governance and risk management processes in the context of organizational policy.

Relationship Management

Build and maintain positive and productive relationships through ongoing dialogue with staff, senior management, brokers, regulators and other key stakeholders.
Regular meetings with the above stakeholders, to assess and resolve operational performance as well as related risk and compliance issues.

Reporting

Contribute to the preparation of high-quality monthly management information reports and monthly financial reports in accordance with statutory requirements.

Team Management

Manage the team within the context of defined processes, identify required performance parameters and clarify roles to achieve operational goals.

Policy Implementation

Ensure that standard operating policies, procedural guides, quality and service standards are developed, maintained, understood and implanted to ensure that risks are continuously identified, assessed and managed.

Control Processes Implementation

Implement and manage operational control processes throughout the business to identify and mitigate key business risks and ensure timely and complete execution of fiduciary duties.

Service Culture

Enable a culture which builds rewarding relationships, facilitates service feedback and allows others to provide exceptional customer service.

Job Requirements

Minimum Qualifications

Experience

5-6 years’ experience in a long term insurance environment; with specific technical experience in corporate & retail claims management
2 years’ experience in a Supervisory role

Technical Requirements