Key Accountabilities
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Deliverables
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1. Market Research & Competitive Intelligence
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Conduct ongoing research on global BPO trends, regional outsourcing opportunities and competitor benchmarking
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Analyse client industries to identify growth opportunities
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Produce market intelligence reports to support strategy and business development
2. Strategic Insights & Decision Support
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Support business cases, pricing models and client proposals with data insights
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Identify revenue growth and cost optimisation opportunities through analytics
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Translate complex data into clear, actionable recommendations for strategic direction
3. Performance Monitoring & Continuous Improvement
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Support automation and digital transformation initiatives
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Recommend and track impact of process improvements and data-driven initiatives
4. Reporting
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Present insights in a clear, compelling manner
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Ensure data accuracy and integrity in reporting
Job Requirements
Qualifications
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Bachelor's degree in Business Administration, Economics, Statistics, Information Systems or related field
Advanced Excel
SQL (advantageous)
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Experience
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2 years in business intelligence, data analysis or market research
Job - specific Competencies
Analytical & critical thinking skills
1.1 Apply structured problem-solving to recommend practical, data-driven solutions
Business Acumen
2.1 Interpret data in a business context to ensure that analysis is aligned with operational realities
Communication and presentation skills
3.1 Present insights through dashboards, reports and presentations
3.2 Simplify complex data into clear and understandable actions
Attention to detail and data accuracy
4.1 Validate data sources and perform quality checks before publishing reports